The STRENGTH you need.
The PARTNERSHIP you expect.

Member Services Team

Stephanie BrownStephanie Brown – Member Services Manager

Stephanie joined our team in 2013. She brings 20 years of commercial insurance experience and holds the Associate in Risk Management (ARM), Associate in Insurance Services (AIS), and Certified Insurance Service Representative (CISR) designations. Stephanie was previously employed at Scott Insurance as an Account Manager and at Arthur J. Gallagher Risk Management Services as Marketing Director. She has also held positions as underwriter and claims adjuster at One Beacon and Atlantic Mutual Companies.


Carrie GilbertCarrie Gilbert – Member Services Specialist

Carrie joined our team in 2013. She serves as a Member Service Representative. Carrie received her bachelor’s degree in Mathematics at Emory & Henry College in 2012. Carrie enjoys traveling the world with her husband.


Sarah Reed-WilliamsSara Reed-Williams – Member Service Representative

Sara is a Member Services Rep with WVCoRP. She has been in the insurance industry for nearly 20 years, previously with Farmers Insurance. Sara acquired her Property & Casualty and Life Insurance Agent licenses in 2006. She has a wide array of experience in the insurance industry, specializing in customer service. Aside from her career, Sara enjoys time in the kitchen and time with family and friends.


Walt smallWalt Wharram – Manager of Property Services Division

Walt Wharram joined our Risk Management Team on a full-time basis in 2014 and serves as Manager to our Property Appraisal and Property Valuations Departments. Walt brings nearly 20 years experience in independent claims management and has worked thousands of first and third party property losses ranging from small specialized incidents to severe exposures involving eight figure settlements. In addition to managing our daily property claim needs, Walt is a seasoned field manager having conducted appraisals in large scale catastrophic events such as hurricane Isabel, Irene, Katrina and Superstorm Sandy. Walt grew-up in the Historic town of Oriskany, NY and took residence in Virginia after graduating from Liberty University. He lives in Richmond, VA with his wife and daughter.