Our Services

Claims Processing

We are incredibly proficient in processing Workers’ Compensation and Property & Casualty claims.

Highly efficient and effective claims processing is rare. As the premier industry provider of local government coverage, we understand West Virginia claims laws. We know how to bring resolution to your claims quickly.

Our solution

We are truly your resolution partner, striving for the best outcome, transparent communication, and swift resolution. For both Workers’ Compensation and Property & Casualty claims, we provide the following: 

  • Quality control of claim cost 
  • Specific focus on public entities only 
  • Extensive access to claims information via our “Claim Viewer” web portal
  • Internal support department to ensure claims are processed in a timely manner
  • Proactive approach to handling lawsuits, including notification before legal counsel is assigned 
  • Electronic filing system that keeps claim material organized and easily accessible
  • After-hours emergency claim-reporting option by phone, in addition to online reporting of claims 
  • A dedicated adjuster for lost-time claims

Benefits to you

  • Adjusters follow a three-point contact procedure in which injured employee, medical provider, and you are contacted upon receipt of claim 
  • Recorded statements of claimants and others involved in an accident are kept on hand for claims documentation 
  • “Record Only” claims submitted appear in the online “Claim Viewer” for your staff’s reference and help our Risk Control department direct targeted training
  • In-house appraisers assist with property value determination for a loss

Want to learn more about this service?

Give us a call at 888-822-6772 or reach out via the contact page.